Compass – Privacy Policy
DEFINITIONS
The terms “we,” “us,” and “our” refer to Travel Noire, Inc. The term the “Site” refers to compass.travelnoire.com. The term “Sites” refers to compass.travelnoire.com & explore.tnexperiences.com. The terms “user,” “you,” and “your” refer to site visitors, customers, members and any other users of the Site. The term “services” refers to any materials or information you receive via compass.travelnoire.com.
OVERVIEW
Travel Noire and its related parties are committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review this Privacy Policy. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services.
The Privacy Policy applies to Travel Noire and its related parties:
- Compass
- TN Experiences
Information Collection Practices
- Types of Information Collected:
What is considered personal information and why would it be collected?
Travel Noire collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent on your behalf, requests.
In order for you to access certain premium services and to purchase products that we offer via our Services, we require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes the following categories of information: (a) Contact Data (such as your name, mailing address, e-mail address, and your phone number); (b) Financial Data (such as your account number, your credit card number, or your billing address); and (c) Demographic Data (such as your zip code). If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.
Travel Noire, either directly or indirectly collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, and upsell information, where applicable. The collection of this information is done to allow us to provide services to you as requested.
We may also collect personal information, including contact information, if you elect to enter a contest or sweepstakes with us, to subscribe to our newsletter, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).
Travel Noire collects personal information from those individuals applying for employment or similar positions at Travel Noire to the extent necessary to (a) identify the individual and (b) evaluate their suitability for the position applied for. This information may include full name, contact information, educational and employment background, criminal record information, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.
Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address. You may also be entitled, in certain circumstances where verification of your identity is not required, to deal with Travel Noire using a pseudonym. Please ask Travel Noire to advise if the personal information in question is required to complete your request.
Please note that some elements of your personal information may be displayed to others when you voluntarily participate in any of the community aspects of our Sites. Your name, avatar, IP address and comments may be displayed when you publicly review a product or post a comment on one of our Sites. Additional information may be displayed to people when you voluntarily join one of our online communities.
- Lost or stolen information
You must promptly notify us if your credit card, user name, or password is lost, stolen, or used without your permission. In such an event, we will remove that credit card number, user name, or password from your account and update our records accordingly.
- Public Information
The Services contain links to other websites. We are not responsible for the privacy practices or the content of such websites. We also make chat rooms, forums, message boards, and news groups available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information.
- How is my personal information used or disclosed?
Travel Noire uses Personal Information to provide the services and/or products you have requested, or to provide you with information about those services or Travel Noire. This includes using Personal Information to: register you to receive newsletters, answer your requests for further information about our Services, provide you with information about Travel Noire and/or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:
- Understand your needs as a customer and determine eligibility for our products and services.
- Inform you about our products and services, or those of our partners that we believe may be of interest to you.
- Provide ongoing service and support, including resolution of any issues with the services or products you request from Travel Noire.
- To ensure the safety and security of our passengers and products.
- Carry out internal accounting and administration of our business.
- Comply with laws, regulations, immigrations requirements, and the like.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Protection
- How is your Personal Information protected?
The security and integrity of your Personal Information is important to us. All personal information is stored through standard secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note, however, that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorized employees of Travel Noire and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as the airlines, transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through Travel Noire or that we arrange on your behalf). We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Privacy Policy in order to ensure your Personal Information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.
- With whom do we share your Personal Information?
Affiliated Companies within Travel Noire:
In order to provide you with superior customer service, and to ensure you benefit from our full range of products and services and as permitted by law, we may share your Personal Information within the Travel Noire group of subsidiaries listed above. This Privacy Policy applies to our operations globally and each affiliated subsidiary abides by it in all dealings with your Personal Information.
Please be assured that Travel Noire and its contracted suppliers never sell, lease or trade information about you or your travel information to other parties in the ordinary course of conducting its business. Of course, if all of the assets of Travel Noire or any of the affiliated entities identified in this Privacy Policy were to be sold, your personal information would be among the assets sold – though we commit that any subsequent entity would be bound by this Privacy Policy, or one with equal or more protective terms.
- Third Party Websites & Advertisers
Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Our Sites may contain hyperlinks to other third-party web sites, which may collect and disclose information in a manner that is different from our Sites. We are not responsible for the collection, use, or disclosure of information collected through these third-party web sites, and we expressly disclaim any and all liability related to such collection, use, or disclosure. We recommend that you read the privacy policies of the other web sites you visit. Additionally, other companies that place advertising on our Sites may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.
- Communities, Forums, Chat Rooms, and Message Boards
If you or your child choose to disclose Personal Information on communities, message boards, forums, and the like, which may be accessible via the Sites, you should be aware that such information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. To request removal of your personal information from our blog or community forum, contact us at support@travelnoire.com You acknowledge and accept that any submissions to chat rooms or other public areas on the Sites are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions. Ultimately, you are solely responsible for all activity conducted by you via communities, forums, message boards, chat rooms, etc. Please be careful and responsible whenever you are online.
Access to your Personal Information
- Can I access my Personal Information and whom do I contact?
You may access, update, and/or correct much of your Personal Information through your account on the Compass website.
Subject to legal restrictions, you can withdraw your consent to our use of your Personal Information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfill our product or service contract with you or Travel Noire, we will not be able to provide you, or continue to provide you, with the product or service.
Travel Noire will only send you newsletters or other promotional and/or marketing materials if you have opted in to receive them. You can subscribe to receive such materials on our website.
Travel Noire retains Personal Information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. Travel Noire deletes or otherwise destroys Personal Information after a reasonable period of time. On occasion, you may have to provide your Personal Information to us again where it has been so deleted.
Complaints
If you have any complaints about Travel Noire’s collection, use, disclosure, or dealing with your Personal Information, if you believe that Travel Noire is in violation of, or have any questions about Travel Noire’s compliance with, applicable privacy legislation in relation to your Personal Information, please send an email to Travel Noire at support@travelnoire.com.
Website Policies and Cookies
- What is a Cookie?
A cookie is a small text file containing a unique identification number that a website sends to your computer’s web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.
How do third-party vendors use Cookies?
Third party vendors, including Google, show Travel Noire ads across the internet. These third party vendors use cookies to serve ads based on a user’s prior visits to the Travel Noire website. Neither Travel Noire, nor any affiliated third party vendor, stores any Personal Information in the cookie data. Users may opt out of third-party usage of cookies by visiting the Network Advertising Initiative opt-out page.
- How does Travel Noire use cookies?
Cookies may be used to ensure that you do not need to re-type the same information again and again. We may use cookies to measure website usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie, or use it for any other purpose.
Changes to this Privacy Policy
From time to time it may be necessary for Travel Noire to amend or make revisions to this Privacy Policy, which amendments may also apply to your Personal Information collected under a previous version of this Privacy Policy. Travel Noire reserves the right to change this Privacy Policy at any time and for any reason. If we make a change to the Privacy Policy, the revised version will be posted on our website.
This Privacy Policy was last revised on December 23, 2016. We may change or supplement this Privacy Policy from time to time. Any material changes in the way Travel Noire uses Personal Information will be described in future versions of this Privacy Policy. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us.
Children’s Online Privacy Protection Act Compliance
This Privacy Policy is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). Travel Noire does not collect any information from anyone under 13 years of age. Travel Noire’s website, products and services are all directed to people who are at least 13 years of age or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website here.
If you have any questions about this Privacy Policy, please feel free to contact us at support@travelnoire.com.